ATM Locator

ATM Locator Support FAQs

Q: What is an ATM?

A: ATMs, short for Automated Teller Machines, allow customers to perform banking transactions anywhere and at anytime. By using a debit or ATM card at an ATM, customers can withdraw cash from checking or savings accounts. Some ATMs also allow customers to make a deposit or transfer money from one account to another or get cash advances using a credit card. Individuals should be aware that many financial institutions/banks charge transaction fees for using another bank's ATM.

Q: How do I use the ATM Locations search tool?

A: Type in a city and state, or a zip code. You can further narrow down the list of ATMs by providing a street address, a financial institution's name, and by checking off any additional criteria you require, such as handicap access or 24-hour access. Click the Search button, and you will be presented with a list of ATMs located near your destination. Click on a specific ATM for further information about its location. Depending on your destination, driving directions and a map may also be available.

Q: I am trying to locate ATMs in a specific country or regional location, but I cannot find any locations on the ATM Locator. Why?

A: MasterCard receives ATM location information from various financial institutions/banks. If a particular ATM location is not listed on this site, or a specific country is not listed, then ATM location information is currently not available. We continue to work with financial institutions to provide you with the most up to date and accurate ATM location information available world-wide.

Also, you may wish to contact the financial institution that issued your MasterCard, Maestro, or Cirrus card for further assistance concerning ATM locations, personal account withdrawal limits and restrictions, local currency cash advances, currency conversion, exchange rates or other services offered. You will find their contact information on the back of your MasterCard card and/or on your billing statement. Or you can visit the issuer's Web site to manage your account online.

Q: I don't know my password or my PIN. How can I get this information?

A: For information about your PIN or MasterCard account, you must contact the financial institution/bank that issued your card directly. You will find their contact information on the back of your MasterCard card and/or on your billing statement. Or you can visit the issuer's Web site to manage your account online.

For personal banking such as personal savings or checking accounts, please call the bank branch in which you have established an account or accounts. You can find contact phone numbers on your personal account operational statements.

Q: What is the fee for withdrawing money from the ATM? For cash advance?

A: ATM fees are not determined by MasterCard. Any ATM fees charged by the ATM owner are disclosed at the time the transaction is initiated. Cardholders are given the option to discontinue the transaction if they do not wish to pay these fees. Additionally, be sure to check with the financial institution/bank that issued your card to determine their ATM fee policies. You will find their contact information on the back of your MasterCard card and/or on your billing statement. Or you can visit the issuer's Web site to manage your account online.

Q: What is the difference between MasterCard, Maestro, and Cirrus? Can I use any of these at all ATMs?

A: MasterCard, Maestro, and Cirrus are different brands, or products, of MasterCard. You can use your MasterCard, Maestro, or Cirrus card to withdraw cash from any ATM that displays the MasterCard, Maestro, or Cirrus brand marks (logos).

Q: The ATM wouldn't accept my card. What do I do?

A: If you encounter difficulties with acceptance of your card at a particular ATM location which carries the MasterCard, Maestro, or Cirrus brand mark, we will be glad to investigate. We will need you to provide us as much information as such as:

  • Your financial institution and any brand marks on your card
  • All brand marks on the ATM
  • Address information, including City, State/Providence and Country/Territory
  • ATM financial institution name (identified on the ATM)

When you have the above information, call 1-800-MC-ASSIST (1-800-622-7747) in the United States and Canada.

Phone Numbers Outside the United States

Q: Can I get a list of MasterCard, Maestro, and Cirrus ATM locations if I don't have Internet access where I'm going?

A: Yes. The MasterCard ATM network is only a phone call away, giving you access to cash wherever you go.

In the United States & Canada:
Call 1-800-4CIRRUS (1-800-424-7787)

Outside the United States & Canada:

Find Contact Information

Q: Can I use my Prepaid, Gift, and Credit cards at an ATM?

A: Yes. You may withdraw cash against the balance on most MasterCard prepaid and gift cards at any ATM. However, not all prepaid and gift card issuers allow ATM or foreign transactions. Be sure to check with your card issuer to ensure these types of transactions are permitted. Most Credit MasterCard® cards also allow you to obtain cash advances at an ATM. You will need a Personal Identification Number (PIN) to withdraw cash. To contact the financial institution/bank who issued your card, you will find their contact information on the back of your MasterCard card and/or on your billing statement. Or you can visit the issuer's Web site to manage your account online.

Q: I've forgotten the PIN for my ATM card. How can I retrieve it or get a new one?

A: You must contact the financial institution/bank that issued your card to retrieve or reset your Personal Identification Number (PIN). You will find their contact information on the back of your MasterCard card and/or on your billing statement. Or you can visit the issuer's Web site to manage your account online.

Q: How do I get a replacement for a lost or stolen ATM card?

A: We'll help you replace your lost or stolen ATM card no matter where you are. Call the MasterCard Assistance Center with any card-related need from anywhere in the world.

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